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FAQ

Frequenty Asked Questions
Your questions are of great importance to the CME Tracker team. Here are some frequently asked questions about CME Tracker products. If you don't find your question here, please email your question and we'll be pleased to answer it for you!
 
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Do you have some questions about CME Tracker? It's our goal to provide helpful answers.
Click on your heading choice below to view frequently asked questions about that area.

If you don't find your question in this area, support(at)cmetracker.com to email your question. Please share a bit of background so we understand the nature of your question and can offer the most relevant answer.


  •  FAQ - CME Tracker Staff Edition
      I have looked at "Meeting Planning" programs and online registration products. What makes CME Tracker different?
      CME Tracker was designed, from the ground up, by input and direction from CME professionals like you. With robust online capabilities, it is much more than a "Meeting Planning" program and has business management features beyond the scope of basic online registration products. The combination of the more traditional management features along with learner online access and support for all the latest in technology, gives you the the best of both worlds.
      How does CME Tracker help me answer to my accrediting bodies?
      CME Tracker remains committed to your ability to gather information required for your daily functions, for site surveys and annual reporting. Staff Edition includes a PARS interface that automatically pulls information input throughout the year for batch upload to the PARS system, eliminating duplication of your efforts. Additionally, CME Tracker includes reporting tools to gather information and statistics required by your institution or any other accrediting body.
      Can we share the use and cost of CME Tracker with other departments?
      Many CME Tracker users choose to share the system with other departments. Nursing Education, Patient Education, Pharmacy Education, Employee Education and other education teams can benefit from managing their events in CME Tracker and offering online registration to their participants.
      Our office is going "green". But we still want to manage letters and certificates internally. Can we email these documents to all the attendees at one time?
      Your staff edition offers simple batch processing of blast emails for any type of correspondence including individual certificates.
      We would like to have people outside our department enter data but don't want them to have full permissions to change certain things. Is it possible to give different people different permissions?
      It is simple to define permissions within the CME Tracker Staff Edition security model. Permissions are assigned on a field by field basis so you can decide who has the "right" to add, change or view any information.
      We are always looking for an easy way to duplicate an event from week to week without having to duplicate our efforts. Does CME Tracker have a way to do this?
      The CME Tracker event duplicator exists for just this purpose. You can duplicate one event or many events with all pertinent information with just a few clicks.
      How can I gather a group of people for an email blast to pinpoint my marketing to those who are likely to attend?
      Filtering to create a mailing list is the best way to go! You can easily filter people with certain specialties, locations and credentials. You can also filter people who attended past events or groups of events in order to create a relevant mailing list for your event.
      Does CME Tracker handle bar code sign in?
      Yes, CME Tracker builds bar code sign in sheet and name badges to simplify the bar code sign in process. And scan input is a quick and easy way to handle the registration and crediting process.
      I have the CME Tracker Local Area Network Version. Can I change to the Web Version easily?
      Yes! The process is easy and the turn-around is just a day, to transition your office from a local area network product to a web product that gives you access from anywhere. And, your original investment is protected since those funds apply directly to your purchase of CME Tracker Staff Edition.
  •  FAQ - CME Tracker Publisher
      Do we need the CME Tracker Staff Edition in order to use the Publisher?
      The Publisher draws it's information from the Staff Edition, so yes, the CME Staff Edition is required for the Publisher to do it's job.
      What exactly can our learners access online?
      It's up to you what access your learners will have online. The CME Publisher standards include: "Course Schedule", "Month at a Glance", "My Transcript", "My Registrations", "My Profile". Additionally, you can include access to certificates, POC and disclosures. You can also help your events "go viral" with sharing to social networking sites.
      How do I publish information on web pages without web design experience?
      Publishing the information you have already entered in your staff edition for planning your event is a one-click process. You simply click to "Web Publish" the event and it is displayed on your professionally designed "Course Schedule" immediately.
      Is there a way to have my learners come online and attest to credit, creating their own certificates?
      Yes! CME Tracker is designed to change the way you interact with your learners. The "Certificate Module" plug-in creates an online login, attestation and certificate generation process that records the transaction immediately, allowing both you and your learner to have up-to-date information.
      My institution has an on-line learning management system. Do I still need CME Tracker?
      Fortunately, CME Tracker has integration methods to connect to your LMS with either a simple or advanced integration. Integration offers you the power of both platforms without compromising the details you are required to collect for accreditation.
      I have meetings with fees and my institution requires that we use a specific payment gateway. Can that work with CME Tracker?
      CME Tracker Publisher is designed to pass your registrants directly to any hosted payment process. Your CME Tracker web designer implements the connection between your registration process and your payment processor so you can collect payments seamlessly.
      We are considering the need for faculty to disclose online to save some time. Can CME Tracker handle this for us?
      CME Tracker has online faculty disclosure plug-ins for both simple and advanced disclosure options. You can choose a basic electronic disclosure or an advanced form handling and disclosure system to manage your disclosure process within CME Tracker.
      Our Point of Care attendance is growing. Is there a way to handle this without re-entering all the information provided?
      A simple plug-in to your CME Publisher leverages your already existing login and profile system to collect POC information. Credit is automatically accumulated in your POC events so you have an ongoing record of each transaction along with the credit displayed on the transcript with no additional effort on the part of the CME team.
  •  FAQ - Training
      What options are available for training?
      You can choose training in an online webinar format or have a trainer visit your location for "face-to-face" training. Your training will be tailored to your specific needs in either case.
      We will be using the CME Tracker for different departments with slightly different needs. How should we handle training?
      When the needs of the students vary, it is a good idea to offer general training for the entire group and more specific training to small groups based on their needs. During implementation planning, the CME Tracker team will work with you to devise the best training plan for your group.
      Our staff has a command of basic data entry functionality, but might like some specialized training. How do we arrange that?
      A brief visit can establish the areas that you'd like to cover and the time that would take. We are pleased to offer you customized training that directly addresses specialized areas.
      If we have new staff members and don't have time to train them, can they be trained by CME Tracker staff?
      Yes! Together we can determine what areas are best covered by your internal staff (e.g. best practices specific to your department) and what areas you would like for a CME Tracker team member to cover. This allows for a well-rounded, fast track approach to new CME employee training.
  •  FAQ - Customer Support
      What is the best way to get a question answered?
      Our support team stands by to answer your questions by email and by phone/remote access. It's a good idea to try both approaches to find which is most suitable for different situations. If you believe that showing someone your screen would be most helpful, a call to the support line is ideal. Alternatively, if you find that you'd prefer to dash off a quick email, you will receive a quick answer with instructions in a reply email. Your approach may vary based on the scenario and we are glad to offer you helpful support.
      How can I show your support team what I'm looking at?
      The CME Tracker support team can share your screen in a web meeting environment that is secure and useful for showing what you are encountering.
      If I send an email to support, what information is required?
      It's ideal to include what area you are working in; the specific event or person record you are viewing; what actions you are taking and the results you are expecting. A CME Tracker Support Team member will use this information to provide you a solution.
      If I call support, will I get to talk to a human?
      Yes, "real people" are standing by to take your calls. If you should find our support team with other clients, you can leave a message and receive a call-back from them.